Policy
Account & Data Deletion Request
Yalla users and partners can request deletion of their account and associated personal data without re-downloading or logging in to the mobile app.
Last updated: July 30, 2026
Who this applies to
Client/user accounts
Registered users can request deletion of their Yalla account, including personal profile details, contact information, saved location data, and account preferences where deletion is possible.
Host/partner accounts
Host and partner accounts are created by Yalla administrators after partner onboarding. Authorized hosts can request account closure by contacting Yalla.
How to submit a request
Send an email to contact@yalla.ltd with the subject line "Account Deletion Request". To help us locate and verify the account, include:
- Full name
- Registered email address or phone number
- Account type: client/user or host/partner
- For host/partner accounts: business, facility, or organization name
- Optional reason for deletion
Verification and processing
For security, Yalla may need to confirm that the request comes from the account owner or an authorized representative before processing deletion. We may ask for confirmation from the registered email address or other account-identifying information.
What may be deleted or anonymized
- Account profile information
- Contact details
- Saved location information
- Account preferences and personal settings
- Personal data linked to the account where deletion is permitted
Booking and reservation records
When a client/user requests account deletion, Yalla may retain booking and reservation records where necessary to protect partner operations, payout history, accounting records, dispute resolution, fraud prevention, legal compliance, or calendar accuracy.
Where possible, Yalla will delete, anonymize, or limit personal profile information associated with the deleted account while preserving the minimum booking information required for legitimate business and legal purposes. For example, a booking may remain visible to a host/partner as a historical reservation or payout reference, while the user's personal account profile is removed, anonymized, or limited.
Other data we may retain
Some information may be retained where required for legitimate business, security, fraud prevention, dispute resolution, financial, tax, legal, or regulatory reasons. Yalla limits retained data to what is necessary and keeps it only for the required period.
Expected response time
Yalla will review deletion requests and respond within a reasonable timeframe. If additional verification is required, processing may begin after verification is completed.
Contact
For account and data deletion requests, contact Yalla at:
contact@yalla.ltd