Policy
Privacy Policy
This Privacy Policy explains how Yalla Yalla LTD collects, uses, shares, protects, retains, and deletes information when people use the Yalla mobile app and partner services.
Last updated: July 30, 2026
Who this policy applies to
- Client/user accounts that register, log in, set a location, discover activities, book sessions, or reserve special events.
- Host/partner accounts created by Yalla administrators for partners who manage facilities, activities, availability, bookings, and calendars.
Location data
Yalla uses location information to help users discover activities, facilities, and events near them. Location may be provided manually, saved in the user profile, or collected with permission through the device.
Yalla does not collect precise background location when the app is closed or not in use unless a future app feature clearly asks for permission and provides any required in-app disclosure.
Information we collect
Account and profile data
- Name, email address, phone number, login credentials, authentication details, profile preferences, and account status.
- Saved city, location, activity interests, communication preferences, and user settings.
Bookings and reservations
- Activity bookings, special event reservations, selected time slots, facility details, cancellation records, attendance or booking history, and support notes linked to a reservation.
- Calendar-related booking information needed by hosts and partners to operate sessions and maintain accurate availability.
Host and partner data
- Business, facility, organization, authorized contact, activity listing, availability, calendar, and operational account information.
- Partner records needed to support facility management, booking operations, payouts, and administrative support.
Payments, wallet, and credits
- Credit balances, transaction references, payment status, invoices, receipts, refunds, and payout-related references.
- Yalla may use payment processors or financial service providers to process payments. Yalla does not publicly disclose payment information.
Support and communications
- Messages, support requests, issue reports, deletion requests, partner onboarding requests, email preferences, and replies from Yalla.
- Operational notifications such as booking confirmations, cancellations, payment updates, account messages, and security alerts.
Device and technical data
- Device type, operating system, app version, IP address, language, diagnostics, crash data, security logs, and usage events.
How we use information
- Create, verify, secure, and manage user and host accounts.
- Show nearby activities, facilities, special events, availability, and booking options.
- Process bookings, reservations, cancellations, credits, payments, refunds, and partner payout records.
- Support host calendar management, facility operations, and activity availability.
- Send account, booking, payment, support, and security communications.
- Provide customer support, investigate issues, prevent fraud, improve reliability, and comply with legal obligations.
How we share information
- With hosts and partners when needed to operate bookings, manage calendars, verify reservations, and support payouts.
- With payment processors and financial service providers for payments, wallet transactions, refunds, receipts, and payout operations.
- With infrastructure, storage, notification, analytics, diagnostics, and support providers that help Yalla operate the service.
- With regulators, courts, law enforcement, professional advisors, or other parties when required for legal, tax, security, fraud-prevention, or dispute-resolution reasons.
Bookings, reservations, and partner records
Yalla may retain booking and reservation records where necessary to protect partner operations, payout history, accounting records, dispute resolution, fraud prevention, legal compliance, or calendar accuracy. Where possible, Yalla deletes, anonymizes, or limits personal profile information while preserving the minimum operational records required.
Account and data deletion
Users and authorized partners can request account and data deletion by contacting Yalla. For the full deletion process, visit Account & Data Deletion
Data retention
Yalla retains information for as long as needed to provide the service, maintain accounts, operate bookings, support partners, comply with legal, tax, accounting, security, and regulatory obligations, resolve disputes, and prevent fraud or abuse. When information is no longer needed, Yalla deletes, anonymizes, or limits it where appropriate.
Security
Yalla uses reasonable technical and organizational safeguards designed to protect personal information, including access controls, secure infrastructure practices, restricted administrative access, monitoring, and encryption in transit where applicable.
Children's privacy
Yalla is not intended for children under 13, and Yalla does not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take appropriate steps to delete or limit it.
International processing
Information may be processed in countries where Yalla, its partners, or its service providers operate. Yalla takes steps designed to protect information according to this Privacy Policy when it is processed across borders.
Changes to this policy
Yalla may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.
Your choices and rights
- Access, update, or correct account information where available in the app.
- Manage device permissions such as location through device settings.
- Opt out of non-essential marketing communications where available.
- Request account and data deletion.
- Contact Yalla with privacy questions or requests.
Contact
For privacy questions, data requests, or policy inquiries, contact Yalla Yalla LTD at:
contact@yalla.ltd